Buyosales Return Policy: Step by Step

What you’ll need to do if you want a refund/return on Buyosales:

Step 1: Check if the seller accepts returns in their Buyosales return policy. You can find these details on the product page and the information page about the seller.

Step 2: Contact the seller and ask them about their return policy on Buyosales. You can start the return procedure from here by opening a dispute. You’ll have to answer some questions and add some proof. Then the seller has to respond to the request.

After the seller has agreed to abide by their Buyosales return policy, you’ll receive an address to ship the package to. You’ll only have 3 days for this, so don’t wait too long! After shipping it, you pass on the track and trace number in your account (by clicking “add tracking details”). As soon as the seller has the product, you’ll receive your refund.

If you still have any questions about the Buyosales return policy, simply send an email to contact@buyosales.com

                                                  Eligible for a return​

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  We strongly advise our customers to take your measurements and select your size according to our specific size guides for each clothing item. No exchange will be provided in cases where you have wrongly selected your size and the clothing does not fit you. Exchange will only be provided in cases where we have sent you an incorrect size. Example: You have ordered size S and we have sent you size M. In all cases if you are requesting for a refund or exchange we may require you to send us proof (photos or videos).If you need to exchange it for the same item, send us an email at contact@buyosales.com.

Gifts
Any item that has been offered to you as gift are not refunded.

Shipping
To return your product, please email us for more details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item , you should consider using a trackable shipping service or purchasing shipping insurance.
Feel free to email us at contact@buyosales.com  so that we can resolve your issues at the most convenient way.